Online & General Returns, Refunds and Exchanges Policy

1.Cancellation and refunds

Refunds cannot be made for downloadable and Payable digital items. Cancellation and refunds are available for subscribers to the Training Program (Course) and Online Training Program only with 14 days of starting the Training Program (Course) and Online Training Program. If you need to request a refund for whatever reason please contact gongkwonusa@gmail.com. It is not possible to cancel or postpone your Training Program (Course) and Online Training Program, apart from under the circumstances in item 2 above. Your access to the Training Program (Course) and Online Training Program may be terminated by written notice if you are in material breach of these terms and the breach is not remedied within the period of 14 days after written notice of the breach has been given to you. If we reasonably believe your breach of these terms affects our lawful operation of the Training Program (Course) and Online Training Program or third party customers we may suspend your access to the Training Program (Course) and Online Training Program at any time.

  2.How to Return an Item

All product items maybe returned in its original unused condition within 30 days of purchase.

Please email gongkwonusa@gmail.com.com to request additional information.

Mail your returned item to:

Gongkwon USA 3421 Ridge Rd Suite C 105 Buford, GA 30519 Include in your package a signed letter stating the reason for your return.

 

3.Return Exceptions

Downloadable and Payable digital items are not return. Some items cannot be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

4.Restocking Fee

All items are subject to a 20% restocking fee which will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

5.Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color, if applicable. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

6.Payment Policy

Accepted Methods of Payment Credit Card (Visa, Master Card, Discover) Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. Your bank statement will reflect “Gongkwonusa.com” in association to your subscription. Subscriptions will continue to be billed monthly until cancelled through your student account interface.

 

7.Shipping Policy

7-1.Turnaround All product orders are shipped within 72 hours Monday – Friday 8am – 5pm. We use the following carriers to deliver our orders: USPS or UPS 7-2.Shipping Rates The rate charged for shipping varies by location and order and is added to the price of your items. In essence, SHIPPING is depending on weight and location. 7-3.Back Orders If an item goes on back order we will ship you the part of your order that is in stock. When the back ordered item becomes available we will ship you the rest of your order.